Concise. Functional. Lucid.
Processes run businesses. They ensure continuity. They control quality. They allow workflows to change hands without transition downtime. They increase the value of the organisation.
The best organisations use processes and procedures to reduce costs, improve job satisfaction and increase productivity. However, this only works if the documentation is accessible, lucid and user-friendly.
Good process documentation allows a company to run itself, so that managers can concentrate on growth, innovation and expansion.